Travel Alerts

31 July 2020

CORONAVIRUS TRAVEL UPDATE

RAW Travel continues to closely monitor the impact of COVID-19 and government responses in Australia and around the world. Given the magnitude of current government restrictions on international travel, we are now, unfortunately, suspending all of our international trips until 31 December 2020. 

If you have had your trip suspended, you will receive a full travel credit* to be used towards an alternative date or itinerary. RAW will be doing everything we can to bring your long-held travel plans to life as soon as this is possible and safe. 

You currently will have until 1 March 2021 to book a new trip date or itinerary for travel anytime by the end of 2021. Please be assured, however, that we will continue to adapt our policy as the COVID-19 crisis evolves. The validity of any credits issued by RAW may be extended into 2022 as appropriate, taking into account government restrictions on international travel and personal circumstance. However, we can only guarantee 2020 prices for 2021 trips.   

If your trip is due to depart anytime from 1 January 2021, please know there are currently no changes to your trip and it is still scheduled to depart. We will notify you directly if your trip is suspended.

Important information

As per our booking conditions, please be aware that deposits paid at the time of booking are non-refundable, taking into consideration the investment RAW has made in planning and booking your trip. RAW Travel's costs are incurred upfront in organizing your trip, on your behalf. You will, however, receive a trip credit for future use to that value.

*Non-recoverable costs: for trips where we have already paid costs, RAW Travel will endeavor to obtain refunds from all its various suppliers on the ground to your advantage. Any unrecoverable costs, however, will be deducted against a future trip credit.

Airline bookings

Please check with your airline and flights invoice as to their policies for the air component of your journey. Each airline has different policies regarding transfers of dates and fees. It is strongly recommended that you first look at your airline's website for updated information as there may be long call waiting times.

Anything else?

If you have any questions about your trip and options as they apply to your situation, please do not hesitate to contact your RAW Travel Destination Expert by email. Due to the current extended restrictions in Victoria, our staff are currently working remotely, so there may be a delay in responding to your email. Thank you for your patience and understanding at this time.

We look forward to continuing to work closely with you on your travel plans.

The RAW Travel Team
Email: [email protected]
Phone: 1300 208 245

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19 June 2020

CORONAVIRUS TRAVEL UPDATE

RAW Travel continues to closely monitor our own and international governments' responses to COVID-19. At this stage, it is increasingly unlikely that international travel will be possible before October this year. We feel we have no choice but to now suspend international operations until 30 September. We apologise for any disruption to your long-held travel plans.

You will receive a full travel credit to be used for travel in 2021 and we will work closely with you to reschedule your travel arrangements for the future.

Clients due to depart before and on 30 September 2020
We have suspended our international operations for clients due to depart on or before 30 September 2020 due to government/flight restrictions and COVID-19. You will receive a full trip credit to use towards an alternative date or itinerary.

Clients departing from 1 October onwards
If you are certain you would like to defer your original trip departing in 2020 and reschedule for 2021, you can defer free of charge and will receive a full credit* to use towards an alternative trip date or itinerary. Our guided departures in October and November are still scheduled to depart.

We will work with you to plan your travel for 2021, particularly in destinations where availability is already an issue for popular dates and seasons. For any trips due to depart in 2020, you will receive a full travel credit* to use towards an alternative trip date or itinerary with a departure date before the end of 2021.

Important information
As per our booking conditions, please be aware that deposits paid at the time of booking are non-refundable, taking into consideration the investment RAW has made in planning and booking your trip.  RAW Travel's costs are incurred upfront in organising your trip, on your behalf. You will, however, receive a trip credit for future use to that value.

For clients receiving travel credits in the coming months, bookings for new trip dates or itineraries will need to be made by 15 December 2020 for travel anytime in 2021. Please be assured that the validity dates of any travel credits issued by RAW Travel may be extended as appropriate, taking into account the duration of government restrictions on international travel and border closures, and personal reasons.

*Non-recoverable costs: for trips where we have already paid trip costs, RAW Travel will endeavour to obtain refunds from all its various suppliers on the ground to your advantage. Any unrecoverable costs, however, will have to be deducted against a future trip credit.

Airline bookings
Please check with your airline and flights invoice as to their policies for the air component of your journey. Each airline has different policies regarding transfers of dates and fees. It is strongly recommended that you first look at your airline's website for updated information as there may be long call waiting times.

For more information
If you have any questions about your trip and options as they apply to your situation, please do not hesitate to contact your RAW Travel Destination Expert. Our office will be reopening in the coming week, but for now,  staff are currently working from home and on reduced hours in this coronavirus environment, so there may be a delay in responding to your email. Thank you for your patience and understanding at this time.

We look forward to continuing to work with you closely on your travel plans.

The RAW Travel Team
Email: [email protected]
Phone: 1300 208 245

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5 June 2020

CORONAVIRUS TRAVEL UPDATE

As you are no doubt aware, there is still a great deal of uncertainty with overseas travel and different governments’ responses and their future plans. It is becoming increasingly challenging to apply a blanket rule and further suspend all trips.

At this point COVID-19 continues to severely impact international travel and while RAW Travel is encouraged by the recent easing of restrictions in some countries, we are not yet able to confirm when it will be possible for all our trips to resume. In light of this, we are offering some flexibility to suit different circumstances as various countries emerge from the pandemic at different stages and with varying restrictions. Please read on to understand the options we have for trips departing from 15 August onwards.

For now, RAW Travel has suspended all international trips until 15 August 2020. We will wait for further developments before making a decision on international trips scheduled between then and the end of October 2020. Trips from 1 November 2020 are currently scheduled to run as planned.

As part of the precautions we take to ensure the safety of our travellers, staff, and suppliers, RAW Travel is continuing to carefully monitor world events and work closely with our overseas staff and suppliers. We base our decisions to operate trips on the official travel advisories issued by Australia’s Department of Foreign Affairs, local government authorities in each country, and a variety of other sources. During this ever-evolving and challenging coronavirus situation, we will do our best to keep you updated and supported, and have trips running again when it is possible and safe.

Clients due to depart before and on 15 August 2020
If you have a trip booked for departure before and on 15 August 2020, you will receive a full credit* to use towards an alternative trip date or itinerary with a departure date before the end of 2021.

Clients due to depart 16 August to 31 October
If you are certain you would like to defer your original trip departing before October 31 and reschedule for 2021, you can defer free of charge and will receive a full credit* to use towards an alternative trip date or itinerary. We will work with you to plan your travel for 2021 particularly in destinations where availability is already an issue for popular dates and seasons.

Clients departing from 1 November onwards
If you have a trip booked for departure from 1 November 2020 onwards, it is currently scheduled to depart. We will notify you as soon as we have any further information.

Important information
As per our booking conditions, please be aware that deposits paid at the time of booking are non-refundable, taking into consideration the investment RAW has made in planning and booking your trip. You will, however, receive a trip credit for future use to that value.

For clients receiving travel credits in the coming months, bookings for new trip dates or itineraries will need to be made by 15 December 2020 for travel anytime in 2021. Please be assured that the validity dates of any travel credits issued by RAW Travel may be extended as appropriate, taking into account the duration of government restrictions on international travel and border closures, and personal reasons.

*Non-recoverable costs: for trips where we have already paid trip costs, RAW Travel will endeavour to obtain refunds from all its various suppliers on the ground to your advantage. Any unrecoverable costs, however, will have to be deducted against a future trip credit.

For overseas clients
For our clients who do not live in Australia and would like to travel in the coming months, we are waiting until further information becomes available and will try to accommodate this if possible and safe, otherwise, our policy applies.

Airline bookings
Please check with your airline and flights invoice as to their policies for the air component of your journey. Each airline has different policies regarding transfers of dates and fees. It is strongly recommended that you first look at your airline's website for updated information as there may be long call waiting times.

For more information
If you have any questions about your trip and options as they apply to your situation, please do not hesitate to contact your RAW Travel Destination Expert. Our staff are currently working from home and on reduced hours in this coronavirus environment, so there may be a delay in responding to your email. Thank you for your patience and understanding at this time.

We look forward to continuing to work with you closely on your travel plans.

The RAW Travel Team
Email: [email protected]
Phone: 1300 208 245

--

29 April 2020

CORONAVIRUS TRAVEL UPDATE

The ongoing global impact of coronavirus (COVID-19) is severely impacting international travel.

RAW Travel has now suspended all trips until 15 August 2020. We will wait for further developments before making a decision on trips scheduled between 16 August and the end of October 2020. Trips from 1 November 2020 are currently scheduled to run as planned.

As part of the precautions we take to ensure the safety of our travellers, staff and suppliers, RAW Travel is continuing to carefully monitor world events and work closely with our overseas staff and suppliers. We base our decisions to operate trips on the official travel advisories issued by Australia’s Department of Foreign Affairs, local government authorities in each country, and a variety of other sources. During this ever-evolving and challenging coronavirus situation, we will do our best to keep you updated and supported, and have trips running again when it is possible and safe.

Clients due to depart before and on 15 August 2020

If you have a trip booked for departure before and on 15 August 2020, you will receive a full credit* to use towards an alternative trip date or itinerary with a departure date before the end of 2021. We will be in touch soon to discuss your situation.

Clients due to depart 16 August to 31 October

If you have a trip booked for departure between 15 August and 31 October 2020, we are waiting for the situation to become clearer and will be in touch over the coming weeks to discuss your options.

Clients departing from 1 November onwards

If you have a trip booked for departure from 1 November 2020 onwards, it is currently scheduled to depart. We will notify you as soon as we have any further information to provide.

As per our booking conditions, please be aware that deposits paid at the time of booking are non-refundable, taking into consideration the investment RAW has made in planning and booking your trip. You will however recieve a trip credit for future use to that value.

For clients receiving travel credits in the coming months, bookings for new trip dates or itineraries will need to be made by 15 December 2020 for travel anytime in 2021. Please be assured that the validity dates of any travel credits issued by RAW Travel may be extended as appropriate, taking into account the duration of government restrictions on international travel and border closures, and personal reasons.

*Non-recoverable costs: for trips where we have already paid trip costs, RAW Travel will endeavor to obtain refunds from all its various suppliers on the ground to your advantage. Any unrecoverable costs, however, will have to be deducted against a future trip credit.

Airline bookings

Please check with your airline and flights invoice as to their policies for the air component of your journey. Each airline has different policies regarding transfers of dates and fees. It is strongly recommended that you first look at your airline's website for updated information as there may be long call waiting times.

If you have any questions about your trip and options as they apply to your situation, please do not hesitate to contact your RAW Travel Destination Expert. Our staff are currently working from home and on reduced hours in this coronavirus environment, so there may be a delay in responding to your email. Thank you for your patience and understanding at this time.

We look forward to continuing to work with you closely on your travel plans.

The RAW Travel Team
Email: [email protected]
Phone: 1300 208 245

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17 April 2020

Please be assured that any Travel credits issued by RAW Travel will be extended with validity dates to take into account the changing circumstances with Govt. restrictions on International travel recommendations and border closures.

Monday 23 March 2020 (2:30pm)

Unfortunately, it is unlikely going forward, given the uncertainty of the destinations that trips before July 1st can run as planned. We would like to give you forward notice and offer you a full trip credit to be used for a future date.

Travel credits

This is consistent with our booking conditions as COVID -19 is considered a 'Force Majeure" incident and those provisions apply.  A future travel credit is deemed as a  refund under these exceptional circumstances.

Sunday 15 March 2020 ( 11:00am)

RAW Travel has decided to suspend all of its International & Australian operations for two months until May 15 ( effective 15 March). Given the changing situation on the ground in our destinations and increasing travel restrictions put in place by Governments we feel we have no choice but to suspend our operations for the time being.

We apologize for having to take this action and the disruption caused to your long-held travel plans. This decision hasn’t been taken lightly, but our first priority is and always will be the well-being of our travellers, our staff and your experience on the ground, which is increasingly impacted by the changing Govt. restrictions across countries.

We have updated our policy effective immediately. This policy, outlined below, will provide you with the assurance that your booking is secure with RAW Travel to be used in the future. Given the unprecedented impact of COVID-19 we have been adapting our policy regularly to adapt to the constantly evolving nature of the pandemic.

Clients departing between 15 March 2020 and 15 May 

If you have booked a trip departing between 15 March 2020 and 15 May 2020 you will receive a full credit* (see below)  to use towards an alternative trip date or itinerary with a departure date before 15 May 2021.

Clients departing between 16 May and 30 June 

If you have a trip departing between 16 May and 30 June  2020 we will keep in contact and suspend any balance payments due until the situation becomes clearer closer to your departure date.

Clients departing from 1 July. 

At this stage we expect trips beyond this date of June 30 2020 to be operating as normal. As our priority is dealing with clients with more immediate travel arrangments, please avoid calling us at this time as we cannot offer any further advice.

Airline bookings

Please check with your airline and your flights invoice as to their policies at this time for the air component of your journey. Each airline may have different policies regarding free transfers of dates or fees. It is strongly recommended that you look at the airlines website first for updated information as there could be long call waiting times.

Our offices will remain fully operational within our normal business hours (9-5, M-F) at this time, as our staff help deal with enquiries and rebooking of arrangements from our customers travelling in the coming weeks. Please expect some delays in answering at times due to the high call and email volumes we are receiving.

*Non-recoverable costs. For trips departing in March where we have already paid all trip costs in full RAW Travel will endeavour to obtain refunds from all it's various suppliers on the ground to your advantage. Any unrecoverable costs, however, will have to be deducted against a future trip credit.

Refund requests will not be looked at during this time. As per our booking conditions, RAW will not refund costs that have already been expended or we are liable for to be expended  on your behalf.

Please be assured of RAW Travel's financial viability and that we continue to hold our client's future trip funds for future travel.

Thank you for your continued patience and understanding at this difficult time.

Last update March 16, 3:00pm