RAW TRAVEL APP

The RAW Travel App is not just a navigation tool. It contains many useful features:

• It shows your current position on the trail in real-time without any internet connection needed
• Your information can be accessed offline with zero data usage
• There is a day-by-day itinerary, with a brief overview on the map and also a more detailed summary
• Local points of interest are included with an audio description that plays as you approach them
• Images of your accommodations are included, along with luggage transfer details
• There’s important safety information relevant to the route you are walking plus emergency contact details
• Localised weather reports for each overnight stop are included to help you plan the next day
• Option to view maps in Satellite/ Terrain / Standard / Hybrid display, with compass orientation shown

Yes! The exact location, address, phone number and a photo of each property you are booked into is included in the app.

Once you have downloaded the RAW Travel App to your device, please enable Location Services and open the App on your home screen. You will be prompted enter a reference number in the white square that says ‘Your itinerary’. The reference number you receive is unique to your trip. You will then be able to download the daily itinerary for your trip as well as a route map (this has options of different views of the map), emergency contact details, weather information and more.

Detailed instructions for downloading and using the app, along with your unique code, will be sent to you in your pre-departure information – usually 4 weeks before the start date of your trip.

• Before you depart for your trip, install the app when you are connected to strong wifi (not while using cellular data) and download the maps. This will make it easier to troubleshoot in the unlikely event that there are any issues.
• Enable Location Services so that you can always see where you are in relation to the trail (you will be the blue dot).
• Put your phone on Flight Mode while you are using the app to navigate on the trail. This will save the battery and prevent the phone looking for a signal and dropping out on the App.
• Take an external power bank to charge your phone. You may find that your mobile phone battery will rapidly dwindle when using your phone for navigation as well as taking photos and listening to music.

You’ll see various icons on your route map, which visually identify accommodation, cafes and more.

• Orange accommodation icons are GPS mapped and show the location of your accommodation.
• All other icons provide valuable information, including distance, suggested walking hours and a descriptive overview of the day. Simply tap on an icon/pin to reveal the information.
• The blue dot shows your location on the trail in real-time.

Yes! You should use your electronic device as your primary navigation tool, but it is important to also have a backup. Your phone may run out of battery, get wet or break. Or you may lose it. Always carry a paper map / guidebook in your daypack so that you have two reliable navigation aids. Do not rely exclusively on the app. This is particularly important on trails that are poorly signed.

Yes, as soon as your trip has ended you will no longer have access to your trip information.

What happens if my position on the trail doesn’t seem accurate?
To navigate along the trail, simply follow the blue dot on the map. The blue dot shows your location on the trail in real-time. If your position on the trail doesn’t seem accurate, don’t panic! Maps use satellites to know your location up to around 20m. As long as you are close to the path and heading in the right direction you don’t need to be concerned.

What should I do if the app stops working while I’m walking the trail?
If you have issues with the app while you are out walking the trail, the best thing to do is to switch off your device and then turn it back on. This will reset your phone and the app. Remember to put your phone on Flight Mode while you are using the app to navigate on the trail. This will save the battery and prevent the phone looking for a signal and dropping out on the App.

If the issues do not resolve, you can delete and reinstall the app when you have wifi, ie when you get back to your hotel. It’s unlikely that you will need to do this, and is a last resort.

Why are the photos not downloading?
If the photos are not downloading, it doesn’t mean the app is not working. You need internet for the photos to download.

If you experience problems downloading or using the App before you travel, please check that you have followed all the instructions provided to you and that you have browsed the information on this page – it contains important information and useful tips. If you are still experiencing problems, please email app@rawtravel.com to request assistance, and include a description of the issue and your contact details.

If you have issues while you are walking the trail, please refer to our troubleshooting tips above. If you have tried to resolve the problems and the app is still not working, please email app@rawtravel.com and mark your email as urgent.